Delivery Information
Delivery
Our current despatch time can be found at the top of the home page, we aim to fulfil orders as quickly as possible but if they are personalised we want to ensure that they are of the highest quality and make to order.
We use Royal Mail for the majority of our deliveries. Some orders including large and heavy items will be delivered via our chosen courier service.
Your available shipping options will be displayed at checkout.
Where the items in your basket are under 100g and can be posted in an envelope (greeting cards etc) you will be offered the Small Item Rate.
For most orders (everything over 100g and under 3kg) our Normal Rates will apply.
- Orders Under 100g (cards) - £1.00 Small letter
- Standard Parcel - £3.95 ( 3 to 4 working days after dispatch)
- Order over 2kg - £5.95 ( 3 to 4 working days after dispatch)
For Heavy and Large orders - our Heavy Item rate will apply - this is £8.95 and applies to orders over 3.5kg. Usually takes 2 to 3 working days after dispatch.
Returns
We really hope you are happy with your purchase, but if for any reason you are not, then please return it to us in its original condition following the steps below within 14 days.
- Any personalised or custom orders are non-returnable as customised to your needs. This includes all items of clothing which are ordered to individual specification.
- Returned items must be unused, in their original packaging and have their original tags attached
- Please package the item securely and enclose a copy of your dispatch note, or details of your order number, name and address and please retain proof of postage.
- Send the item to: Lush and Tidy, Unit 12, Water street Business Centre, Port Talbot, SA12 6LF